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T. Marshall Says…February 25, 2015
Kenneth Middleton Says…February 13, 2015
Brian M Says…January 17, 2015
Krassos Says…January 16, 2015
“I highly recommend UFirst Auto Transport! They provide you with all the essential information you need to get the process going and update you on every step.
This was my first time ever shipping a car and I really enjoyed how smooth UFirst made it. I worked with Don (which I also, HIGHLY RECOMMEND). He kept me updated throughout the entire process from booking, transport confirmation, and pickup/delivery. Don coordinated with my family as well, since I was already in PA at the time of pickup. The entire process was seamless! He also gave me helpful tips on what to lookout as far as damages, since my vehicle was delivered at night.
The email delivery system is also very detailed in what steps are involved from pricing, pickup/delivery expectations, preparing the vehicle shipment/drop-off. Their system is very effective and informative which I really like.
The company UFirst selected for transport Capital Shipping LLC was great as well! The driver Adrian would call me to keep me updated on his arrival time window and current location.
All together using this service saved me a lot of time, miles, and headache. I highly recommend Angels Moving Autos and will definitely do business with them again!”
Jason Says…January 11, 2015
First let me state that while I consider the service on the high side of average, I am saying that as a good thing. It seems that many in this industry offer below average service, which is unfortunate. All the more reason that I am a happy customer.
I have seen a lot of horror stories when I started researching auto transportation. The primary industry complaints are poor communication, lack of promptness on pickup or never picking up, and poor vehicle handling. Let me address those three:
1) Don communicated pretty well with me. He wasn’t always right back to me, but within a couple days I usually had an answer, and boy did I ask a lot of questions, so thanks for that. He did pretty much disappear during the holidays (Xmas/New Years), though he said he “might” be available, but I don’t hold that against him. Everyone needs some time off, and the previous answers to my questions got me along. Once the transporter was booked, he promptly sent me the contact info for the transporter, so I could contact them directly with any issues. 2) My pickup date was scheduled for the first two operating days after New Years, so I was a little worried because I had not heard from him over the past couple weeks. Nevertheless, the trucker did pick up on the second scheduled day. He was a bit late, and I thanked my friend for staying an hour late to meet the trucker, but he was there, as promised. I did receive some very low bids from a couple of other companies, well below what most were charging. You have to remember that the transporter and the arrangement company are different. If you go with one of these lowballers, the reviews said, the arrangement company would have a hard time finding a trucker willing to work for so little, and you ran the high risk of not getting your cars picked up, ever. So I didn’t do that, and instead spent a couple hundred dollars more on a company that had some good reviews out there. 3) The vehicles were handled by Tot Transport. The driver did a fine job. There were some dirty hand prints, but I expect that from a guy who has to handle vehicles and straps and hydraulics all day. He could not get one of my cars to start, but he got it on and off the trailer anyway and was not upset with me that I could tell. No scratches, dents, dings, chips, or the like.
In the end, I had two vehicles moved for $1,050 from FL to TX, so that’s pretty decent in my book. They were moved promptly and with little worry, arrived quickly, and no damage was present. Thanks to Don Tackett at U-First and the driver from Tot Transport for taking good care of me and my two vehicles. With all of the horror stories out there, I will definitely be calling Don at U-First again for my next move, whenever that may be.