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Auto Transport Frequently Asked Questions

Q. Do I have to take my car anywhere or will you pick it up at my exact location? A. UFirst will pick up and deliver your vehicle to the address you provide. Q. How many days in advance do I need to arrange for my vehicle to be shipped? A. We recommend 7 to 10 days in advance, however if you need to move your car immediately, we will work with you on an individual basis to accommodate your needs. Q. What type of payment do you accept? A. A deposit is charged when your vehicle is dispatched, but not until you have been notified by our dispatch department. The balance will be paid directly to the driver upon pickup or delivery of your vehicle by cash, cashier’s check or money order. You will be advised as to the company this is payable to. Q. If I cancel my order, will I receive a refund? A. Here at UFirst Auto Transport, 100% customer satisfaction is our goal. If a carrier is not already assigned to your order, we will happily accommodate your cancellation request at no charge. Q. Is my vehicle insured? A. Yes, your vehicle is insured from the time of pick up to the time it’s delivered by the carrier’s cargo liability insurance, which is provided at zero deductible to you. Q. How much can I expect to pay to have my vehicle transported? A. Prices vary according to the time of year, distance and type of vehicle that is being shipped. Simply click on our FREE QUOTE link for pricing information. Q. Can I pack personal belongings in my vehicle? A. Yes, but the items must be under 50 lbs and below window level. This must also be approved by the carrier at the time of dispatching your vehicle.